AppVeyor stopped working for our open source project

Mikhail Glushenkov's Avatar

Mikhail Glushenkov

08 Dec, 2017 10:04 AM

We've been successfully using AppVeyor for our open source project [1] for a while. However, a couple of days ago it stopped working -- new builds show up on the status page [2] as "Queued" and never actually start. AppVeyor's system status [3] page is green, indicating no issues. What could be the cause of this problem?


  1. 1 Posted by Mikhail Glushen... on 08 Dec, 2017 11:48 AM

    Mikhail Glushenkov's Avatar

    Relevant issue on our bug tracker:

  2. Support Staff 2 Posted by Feodor Fitsner on 08 Dec, 2017 02:53 PM

    Feodor Fitsner's Avatar

    Hi Mikhail,

    It should be fixed now. Please restart one of the builds or start a new one.

  3. 3 Posted by Mikhail Glushen... on 09 Dec, 2017 02:13 AM

    Mikhail Glushenkov's Avatar

    Thanks, looks like the new jobs added are actually being run now.

  4. 4 Posted by bsipocz on 15 Dec, 2017 09:11 PM

    bsipocz's Avatar


    We may have a very similar issue with the astropy organization. We didn't have any jobs running for 2 days, and it was 3 days since the last one run on our main repository. The difference to the case above is that we don't even have jobs being queued.

  5. 5 Posted by bsipocz on 15 Dec, 2017 09:50 PM

    bsipocz's Avatar

    When clicking on the "New build", it gives the following error:

    Cannot read last commit information from GitHub repository astropy/astropy: HTTP GET to returned status code 401: Unauthorized Full response body: {"message":"Bad credentials","documentation_url":""}

  6. Support Staff 6 Posted by Ilya Finkelshte... on 15 Dec, 2017 10:17 PM

    Ilya Finkelshteyn's Avatar

    @bsipocz please try re-authorize GitHub at

  7. 7 Posted by bsipocz on 15 Dec, 2017 10:28 PM

    bsipocz's Avatar

    Thanks, it seems to be the solution. It supposed to be OK, isn't it to do the re-authentication from under my account and not the organization login?

  8. Support Staff 8 Posted by Ilya Finkelshte... on 15 Dec, 2017 10:53 PM

    Ilya Finkelshteyn's Avatar

    GitHub authorization is account-level, not user-level in AppVeyor. I am not sure we use the same terminology though (
    I suppose you use "account" term when talking about AppVeyor user and "organization" when talking about account.

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