I need to change my password but I cannot!

Michele's Avatar

Michele

01 Oct, 2018 03:37 PM

Hello!
I need to change my password, but every time I'm trying, the system says: "wrong old password" but it is not, it is right! I even tried to log out and log in back, and the "current" password works! but if I put in the "old password" field in order to change my current password, it say all the time "wrong old password!"
I really need to change!
Thanks!

  1. Support Staff 1 Posted by Feodor Fitsner on 01 Oct, 2018 03:59 PM

    Feodor Fitsner's Avatar

    Hi Michele,

    We are looking into that, sorry for the inconvenience.

  2. Support Staff 2 Posted by Feodor Fitsner on 01 Oct, 2018 04:10 PM

    Feodor Fitsner's Avatar

    We found the issue and are going to deploy fix later today.

    For now, as a workaround, you can use "Reset password" link on Login page to change your password.

  3. 3 Posted by Michele Condò on 01 Oct, 2018 04:16 PM

    Michele Condò's Avatar

    Hi Feodor,

    Thank you very much!
    ________________________________
    Da: Feodor Fitsner <[email blocked]>
    Inviato: lunedì 1 ottobre 2018 16:10
    A: [email blocked]
    Oggetto: Re: I need to change my password but I cannot! [Problems #17217]

  4. Support Staff 4 Posted by Feodor Fitsner on 02 Oct, 2018 04:30 AM

    Feodor Fitsner's Avatar

    The issue has been fixed.

  5. Feodor Fitsner closed this discussion on 02 Oct, 2018 04:30 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac