Remove me from account

Sean Browning's Avatar

Sean Browning

02 Jan, 2019 06:26 PM

I don't see a way to remove myself so please remove me from the robertquanwen account

  1. Support Staff 1 Posted by Ilya Finkelshte... on 02 Jan, 2019 06:47 PM

    Ilya Finkelshteyn's Avatar

    Hi Sean,

    Sorry, we cannot delete a user from the account. Account owner Robert Wen should be able to do that. Also Ulas Bardak has Administrator role in this account so you can ask him too.


  2. 2 Posted by Mac B on 03 Jan, 2019 02:52 AM

    Mac B's Avatar

    Ya that's not going to cut it. They're previous employers and I'm not
    interested in contacting them to resolve this. Please delete my account
    altogether if that's what it takes.

  3. Support Staff 3 Posted by Ilya Finkelshte... on 04 Jan, 2019 05:18 AM

    Ilya Finkelshteyn's Avatar

    Understood. However I cannot delete user or account. I can contact Robert Wen myself if you don't mind.

  4. 4 Posted by Mac B on 04 Jan, 2019 06:44 PM

    Mac B's Avatar

    No you do not have my permission to contact a previous employer on my
    behalf. Please escalate this ticket to whoever needs to be involved for
    them to do the cleanup themselves.

    This may be the most absurd support conversation I've had in a while. There
    is no way that a company cannot delete a user or their association with a
    project. None. That's just not how databases work. I cannot express the
    incredible disappointment that the company is attempting to use this as
    some avenue to retain users.

    Not only has this wasted my time, it's wasted yours, and all for something
    that should be a button in your UI. I have no idea how your company is
    possibly gdpr compliant if this how they approach user account management.
    Luckily for your company I'm not an EU citizen or I'd file an official
    complaint documenting my concerns with

  5. Support Staff 5 Posted by Ilya Finkelshte... on 04 Jan, 2019 07:36 PM

    Ilya Finkelshteyn's Avatar

    OK, we deleted [email blocked] user.

  6. Ilya Finkelshteyn closed this discussion on 04 Jan, 2019 07:36 PM.

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