Octopus Deploy Server Cannot Be Reached

Simon Pates's Avatar

Simon Pates

04 Jan, 2019 09:19 AM

Hi,

We've been seeing an issue, where Appveyor cannot connect to our Octopus Deploy web server, with the error below:

[00:05:44] System.Exception: Unable to connect to the Octopus Deploy server. See the inner exception for details. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 159.100.137.132:443

More info here: https://ci.appveyor.com/project/ITSupport/appwebclient/builds/21375718

There have been no changes to the infrastructure or Octopus application and cannot see any hits on our firewalls for 159.100.137.132.

Would you guys be able to help track the issue?

Thanks in advance!

Simon

  1. Support Staff 1 Posted by Ilya Finkelshte... on 04 Jan, 2019 05:20 PM

    Ilya Finkelshteyn's Avatar

    Hi Simon,

    Most probably your server has a white-list of IPs from which deployment can be made. We did a lot of IP changes recently. Please check actual IPs here: https://www.appveyor.com/docs/build-environment/#ip-addresses.

    Also please subscribe to "Technical updates" at https://ci.appveyor.com/notifications to avoid this kind of surprises.

    Ilya.

  2. Ilya Finkelshteyn closed this discussion on 04 Jan, 2019 05:20 PM.

  3. Simon Pates re-opened this discussion on 04 Jan, 2019 05:35 PM

  4. 2 Posted by Simon Pates on 04 Jan, 2019 05:35 PM

    Simon Pates's Avatar

    It was this - we hadn’t added a handful.

    All done - do you know if there is a way we can find out IPs are changing other than looking at the IP Addresses page each time as it has caught us out twice now.

    Thanks,

    Simon

    Get Outlook for iOS<https://aka.ms/o0ukef>

    ________________________________

  5. 3 Posted by Simon Pates on 04 Jan, 2019 05:35 PM

    Simon Pates's Avatar

    Scrap that - sorry you already put the answer!

    Thanks again,

    Simon

    Get Outlook for iOS<https://aka.ms/o0ukef>

    ________________________________
    From: Simon Pates <[email blocked]>
    Sent: Friday, January 4, 2019 5:34 pm
    To: Ilya Finkelshteyn
    Subject: Re: Octopus Deploy Server Cannot Be Reached [Problems #18929]

    It was this - we hadn’t added a handful.

    All done - do you know if there is a way we can find out IPs are changing other than looking at the IP Addresses page each time as it has caught us out twice now.

    Thanks,

    Simon

    Get Outlook for iOS<https://aka.ms/o0ukef>

    ________________________________

  6. Support Staff 4 Posted by Ilya Finkelshte... on 04 Jan, 2019 06:12 PM

    Ilya Finkelshteyn's Avatar

    No worries :) But please do subscribe to that list. We will remove bunch of IPs soon (we did some major datacenter move) so you will probably need to remove them from your white-list.

  7. Ilya Finkelshteyn closed this discussion on 04 Jan, 2019 06:12 PM.

  8. Simon Pates re-opened this discussion on 04 Jan, 2019 06:40 PM

  9. 5 Posted by Simon Pates on 04 Jan, 2019 06:40 PM

    Simon Pates's Avatar

    Perfect, appreciate the heads up – have a good weekend.

    Simon

  10. Ilya Finkelshteyn closed this discussion on 04 Jan, 2019 06:54 PM.

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