Unable to upgrade to Basic Plan or cancel my free pl;an

erik schlegel's Avatar

erik schlegel

25 Jun, 2015 07:11 PM

Trying to upgrade to basic plan, which it seems that I have to cancel my free account. WHen I try to cancel my free account nothing happens. Almost appears that the functionality is broke. Trid on both IE and Chrome, and no dice.


  1. Support Staff 1 Posted by Feodor Fitsner on 25 Jun, 2015 10:20 PM

    Feodor Fitsner's Avatar


    It's been fixed - you can upgrade now.

  2. 2 Posted by lance.fisher on 10 Aug, 2015 02:32 AM

    lance.fisher's Avatar

    This does not seem to be fixed for me. My current plan is "Free (VS 2015)". Canceling seems to do nothing.

  3. Support Staff 3 Posted by Feodor Fitsner on 10 Aug, 2015 02:34 AM

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    Hi Lance,

    What's your account name?

  4. 4 Posted by lance.fisher on 10 Aug, 2015 02:38 AM

    lance.fisher's Avatar


  5. Support Staff 5 Posted by Feodor Fitsner on 10 Aug, 2015 02:39 AM

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    You can upgrade now.

  6. 6 Posted by lance.fisher on 10 Aug, 2015 02:45 AM

    lance.fisher's Avatar

    Thanks, that worked! It would be cool to have a 14-day period of free
    upgrades. I'm evaluating AppVeyor right now. I created a free account a
    couple days ago, but I want to work with a private repository.

  7. Support Staff 7 Posted by Feodor Fitsner on 10 Aug, 2015 03:02 AM

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    Could you please clarify what do you mean by "free upgrades"?

    - Feodor

  8. 8 Posted by lance.fisher on 10 Aug, 2015 04:16 AM

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    Sure. I signed up two days ago when I had a choice of free or 14-day trial. I chose free. Now that I want to build a private repo, I just upgraded and paid the monthly fee. Had I chose the 14-day trial initially, I could have tested building with my private repo during the eval period. No big deal. Live and learn.

  9. Support Staff 9 Posted by Feodor Fitsner on 10 Aug, 2015 04:21 AM

    Feodor Fitsner's Avatar

    Understood. I've added $10 coupon to your account. Will be applied to the next invoice :)

  10. Ilya Finkelshteyn closed this discussion on 25 Aug, 2018 01:58 AM.

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