BitBucket IP address issue

Pete Nash's Avatar

Pete Nash

21 Jul, 2020 01:52 PM

We are suddenly getting this error on one of our repositories:

Error receiving Bitbucket webhook ID '': Request to Bitbucket web hook has been made from prohibited IP address.

This is only effecting this repository as I can see so-far. Can you help?

  1. Support Staff 1 Posted by Feodor Fitsner on 21 Jul, 2020 02:46 PM

    Feodor Fitsner's Avatar

    Hi Pete,

    When was the last time you saw this issue? We updated Bitbucket IPs yesterday.

  2. 2 Posted by Pete Nash on 21 Jul, 2020 03:14 PM

    Pete Nash's Avatar

    I would say yesterday because we didn’t commit anything since 5 o’clock Friday. So seems like that may be the answer.

    How do we resolve this?

  3. Support Staff 3 Posted by Feodor Fitsner on 21 Jul, 2020 03:17 PM

    Feodor Fitsner's Avatar

    Right, it should be resolved by now. Are you still experiencing the issue?

  4. 4 Posted by Pete Nash on 21 Jul, 2020 03:26 PM

    Pete Nash's Avatar

    Hi thanks, that has fixed it.

    How do we avoid this happening again in the future?

  5. Support Staff 5 Posted by Feodor Fitsner on 22 Jul, 2020 01:35 AM

    Feodor Fitsner's Avatar

    We are constantly looking for changes of Bitbucket IP addresses. The list can be updated at any time - we do our best to sync it with AppVeyor settings.

  6. Feodor Fitsner closed this discussion on 21 Sep, 2020 09:03 PM.

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