User is locked out of MFA

George Maysack-Schlueter's Avatar

George Maysack-Schlueter

19 May, 2025 03:03 PM

I have a user who has been effectively locked out of their AppVeyor, due to MFA. They had MFA set up on their old phone, which was unfortunately broken + lost. They no longer have access whatsoever to the device they had MFA set up for their AppVeyor account. I figure they will likely need to reach out to you to get this resolved, but I wanted to reach out on their behalf first, incase there is anything I can do to assist as an administrator.

  1. Support Staff 1 Posted by Feodor Fitsner on 20 May, 2025 02:54 PM

    Feodor Fitsner's Avatar

    Resolved via email.

  2. Feodor Fitsner closed this discussion on 20 May, 2025 02:54 PM.

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