Long time in the build queue - Builds not starting.

Aqil's Avatar


16 Oct, 2014 01:39 PM

Hi Support

Facing very long time in the build queue and builds are not starting. There is a hotfix I need to build and deploy. Please have a look.

  1. Support Staff 1 Posted by Feodor Fitsner on 16 Oct, 2014 01:46 PM

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    We are looking into that.

  2. Support Staff 2 Posted by Feodor Fitsner on 16 Oct, 2014 03:04 PM

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    It should be working now. We've cancelled some pending builds stuck in the queue, so if you see them as "failed" please restart them.

  3. Support Staff 3 Posted by Feodor Fitsner on 16 Oct, 2014 07:14 PM

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    Hi Aqil,

    First of all, I'd like to apologize for today's AppVeyor downtime and thank you for your patience!

    Lately, there were too many issues on Azure environment with stability and performance (which were out of our control), so we decided to run a new environment for private projects.
    The new environment is running on dedicated hardware with faster CPUs, SSD drives, 1 GB network and it uses Hyper-V for creating isolated build workers.
    It's been in beta testing for some time and showed very good results - customers report 3-5 times performance increase on average.

    We are moving all private projects to the new environment and your account is next. There is no downtime, the only thing you'll notice is builds start almost instantly with faster build time :)
    However, if you notice any weirdness while being there please let us know.

    Let us know about your results! If you are really impressed drop a message here on forums or tweet (@AppVeyor).

  4. 4 Posted by Aqil on 17 Oct, 2014 09:33 AM

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    Thanks Feodor. Will keep you updated with any changes positive/negative noticed on our side.

  5. 5 Posted by Kyle on 07 Nov, 2014 09:04 PM

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    I'm experiencing this problem. We are testing the platform with our private GitHub repos. Queue time is typically 3-5 minutes. Today the builds are getting stuck and not starting at all. We are triggering the builds from within AppVeyor, not by commit triggers. Please help us out.

  6. Support Staff 6 Posted by Feodor Fitsner on 07 Nov, 2014 09:08 PM

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    Will take a look. Have you tried cancelling queued builds and starting over?


  7. Support Staff 7 Posted by Feodor Fitsner on 07 Nov, 2014 10:16 PM

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    We've moved your account to a new environment. It should be much faster now.

  8. 8 Posted by Matt on 08 Nov, 2014 06:28 AM

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    I'm having the same problem. I've canceled and started multiple times. It doesn't matter if it's triggered by GitHub or manually via the web site.

  9. Support Staff 9 Posted by Feodor Fitsner on 08 Nov, 2014 06:59 AM

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    Hi Matt,

    I've seen few of your builds were running recently. Is everything ok now?

  10. 10 Posted by Matthew F on 11 Nov, 2014 12:55 AM

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    Hi I seem to be having the same trouble - builds queueing and not running... can this be looked at again?

  11. Support Staff 11 Posted by Feodor Fitsner on 11 Nov, 2014 01:00 AM

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    There is a build under your account that is seems stuck in "running" state. Cancel it and the queue should start moving.

  12. 12 Posted by Matthew Ferry on 11 Nov, 2014 01:03 AM

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    Thanks for getting back to me – I just did as you asked, however that is the 3rd time I’ve cancelled that build… But things are indeed working now. Thanks.


  13. 13 Posted by Kyle Sullens on 11 Nov, 2014 04:35 PM

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    Hello Matthew -

    I've created a new AppVeyor account for our entire team (using
    [email blocked]). We have a github account named cm-github-ci (
    [email blocked]). I'm able to set up this github account in my
    AppVeyor Account Settings, but when I attempt to add a repo to a project,
    it tells me Error adding SSH key to GitHub repository: Response status code
    does not indicate success: 404 (Not Found).

    Please advise. Thanks!

    Kyle Sullens

  14. Support Staff 14 Posted by Feodor Fitsner on 11 Nov, 2014 04:42 PM

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    Most probably cm-github-ci account doesn't have admin rights on that repo.

  15. 15 Posted by john.proctor on 12 Nov, 2014 02:06 PM

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    Are there still build issues? I've had a build stuck for over an hour and I'm unable to cancel it :/


  16. Support Staff 16 Posted by Feodor Fitsner on 12 Nov, 2014 02:52 PM

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    It should be working again. Apparently, AppVeyor SQL Azure database has reached it's quota. We increased the quota and switched database back to write mode.

  17. 17 Posted by john.proctor on 12 Nov, 2014 03:20 PM

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    Thanks, was able to cancel my build and get a new one through now.

  18. Ilya Finkelshteyn closed this discussion on 25 Aug, 2018 01:50 AM.

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