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Octopus Deploy Server Cannot Be Reached

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Simon Pates

Jan 04, 2019 @ 09:19 AM

Hi,

We've been seeing an issue, where Appveyor cannot connect to our Octopus Deploy web server, with the error below:

[00:05:44] System.Exception: Unable to connect to the Octopus Deploy server. See the inner exception for details. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 159.100.137.132:443

More info here: https://ci.appveyor.com/project/ITSupport/appwebclient/builds/21375718

There have been no changes to the infrastructure or Octopus application and cannot see any hits on our firewalls for 159.100.137.132.

Would you guys be able to help track the issue?

Thanks in advance!

Simon

1. 1 Posted by Ilya Finkelshte... on Jan 04, 2019 @ 05:20 PM

   

   Hi Simon,

   Most probably your server has a white-list of IPs from which deployment can be made. We did a lot of IP changes recently. Please check actual IPs here: https://www.appveyor.com/docs/build-environment/#ip-addresses.

   Also please subscribe to "Technical updates" at https://ci.appveyor.com/notifications to avoid this kind of surprises.

   Ilya.

   • Edit

2. Ilya Finkelshteyn closed this discussion on Jan 04, 2019 @ 05:20 PM.

3. Simon Pates re-opened this discussion on Jan 04, 2019 @ 05:35 PM

4. 2 Posted by Simon Pates on Jan 04, 2019 @ 05:35 PM

   

   It was this - we hadn’t added a handful.

   All done - do you know if there is a way we can find out IPs are changing other than looking at the IP Addresses page each time as it has caught us out twice now.

   Thanks,

   Simon

   Get Outlook for iOS<https://aka.ms/o0ukef>

   ________________________________

   • Edit

5. 3 Posted by Simon Pates on Jan 04, 2019 @ 05:35 PM

   

   Scrap that - sorry you already put the answer!

   Thanks again,

   Simon

   Get Outlook for iOS<https://aka.ms/o0ukef>

   ________________________________
   From: Simon Pates <[email blocked]>
   Sent: Friday, January 4, 2019 5:34 pm
   To: Ilya Finkelshteyn
   Subject: Re: Octopus Deploy Server Cannot Be Reached [Problems #18929]

   It was this - we hadn’t added a handful.

   All done - do you know if there is a way we can find out IPs are changing other than looking at the IP Addresses page each time as it has caught us out twice now.

   Thanks,

   Simon

   Get Outlook for iOS<https://aka.ms/o0ukef>

   ________________________________

   • Edit

6. 4 Posted by Ilya Finkelshte... on Jan 04, 2019 @ 06:12 PM

   

   No worries :) But please do subscribe to that list. We will remove bunch of IPs soon (we did some major datacenter move) so you will probably need to remove them from your white-list.

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7. Ilya Finkelshteyn closed this discussion on Jan 04, 2019 @ 06:12 PM.

8. Simon Pates re-opened this discussion on Jan 04, 2019 @ 06:40 PM

9. 5 Posted by Simon Pates on Jan 04, 2019 @ 06:40 PM

   

   Perfect, appreciate the heads up – have a good weekend.

   Simon

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10. Ilya Finkelshteyn closed this discussion on Jan 04, 2019 @ 06:54 PM.