Appveyor build hits timeout after 2 hours

mailtokartik1's Avatar


12 Apr, 2019 08:11 AM

Our product build will take a little longer than 2 hours to complete but after 2 hours, i receive a message:

Build execution time has reached the maximum allowed time for your plan (120 minutes).

Is there any way you guys could increase the timeout to 3 hours?

Please let me know asap, we have some very urgent deadlines to meet.

One of the builds is listed here:

  1. 1 Posted by Ilya Finkelshte... on 13 Apr, 2019 12:49 AM

    Ilya Finkelshteyn's Avatar

    2 hours is maximum we can provide now. For longer builds we recommend private build cloud.

    However we understand your situation and that it is not a good time to modify a CI when you have an urgent work to do. That's why we increased it to 180 minutes temporary so you can meet your deadlines. We can keep it for 2 weeks, hope this is enough. After that we would change it back to 120 minutes.

    Please let us know if this works for you.

  2. 2 Posted by mailtokartik1 on 13 Apr, 2019 12:55 AM

    mailtokartik1's Avatar

    Hi thank you for that. I think 2 weeks should be enough for the build to be successful.
    Thanks a lot,
    On a side note, we do have a private build cloud on an Azure machine as a local machine. Is there any way i can have longer builds on private cloud?

  3. 3 Posted by Ilya Finkelshte... on 13 Apr, 2019 12:59 AM

    Ilya Finkelshteyn's Avatar

    Sure, in project general settings in UI, you can find Build timeout, minutes. If you set it greater than your account settings, it will work only for builds on private cloud. If you set it smaller than account settings, it will make timeout smaller for any build (if you need to fail fast if something hung).

  4. 4 Posted by mailtokartik1 on 13 Apr, 2019 01:03 AM

    mailtokartik1's Avatar

    Thank you much, that should probably work.
    I will let you know if I have any problems.

  5. 5 Posted by Ilya Finkelshte... on 17 Apr, 2019 12:31 AM

    Ilya Finkelshteyn's Avatar

    Closing this ticket for now, please fee free to re-open by commenting here if needed.

  6. Ilya Finkelshteyn closed this discussion on 17 Apr, 2019 12:31 AM.

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