Verify account status

aws-sam-cli's Avatar

aws-sam-cli

30 Jan, 2025 08:20 PM

Hey,

Our team is currently unable to execute any actions for our account. A payment was made recently. We need to confirm that our account still has the necessary permissions to perform the build. Could you please provide a detailed verification of the current status of our account?

Thanks!

  1. Support Staff 1 Posted by Feodor Fitsner on 31 Jan, 2025 03:19 AM

    Feodor Fitsner's Avatar

    The account was briefly switched to a free mode. It should be fixed now.

  2. 2 Posted by Rahul on 03 Feb, 2025 07:07 PM

    Rahul's Avatar

    Hello Feodor,

    This is still not working for us. Can you please help us with high priority as its impacting our service monitoring.

    Thanks,
    Rahul

  3. Support Staff 3 Posted by Feodor Fitsner on 03 Feb, 2025 07:29 PM

    Feodor Fitsner's Avatar

    Should be working now. Give it another try.

    Please send support requests with email to [email blocked]. We might have troubles getting timely notifications from this forums.

  4. 4 Posted by Patidar, Vandit... on 03 Feb, 2025 08:02 PM

    Patidar, Vandita's Avatar

    Hey Feodor,

    Thanks so much for support. AppVeyor is working now properly.

  5. 5 Posted by Chaudhary, Rahu... on 07 Feb, 2025 07:47 PM

    Chaudhary, Rahul's Avatar

    Hello Inessa/Feodor,

    Following my conversation with Jessica, I acknowledge there was a misunderstanding on our end regarding the payment status. You are correct that the payment is still outstanding.

    I've confirmed that all necessary approvals are in place for processing the payment. Our payments team, who operates in a different time zone, will process this on Monday.

    To ensure there's no disruption to our services, would it be possible to extend our subscription expiry date by one week (to 2/20)? This would give us a safety buffer for the payment to clear.

    Thank you for your understanding.

    Best regards,
    Rahul

    From: Inesa Fitsner <[email blocked]>
    Date: Wednesday, February 5, 2025 at 9:53 AM
    To: "Chaudhary, Rahul" <[email blocked]>, "Ayala, Jessica" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Hi Rahul,

    Sure you can. Looking forward to receiving the renewal PO.

    Thanks,
    Inesa

    From: Chaudhary, Rahul <[email blocked]>
    Date: Wednesday, February 5, 2025 at 9:38 AM
    To: Inesa Fitsner <[email blocked]>, Ayala, Jessica <[email blocked]>, Mejia, Vivianna <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: Re: AppVeyor subscription renewal
    Helo Jessica,
    Can you confirm the payment for PO you raised?

    Hello Inesa,
    Can we renew it with 6-month plan?

    Hi Vivianna,
    We have access to email now, can you help with renewal PO?

    - Rahul
    From: Inesa Fitsner <[email blocked]>
    Date: Tuesday, February 4, 2025 at 2:05 PM
    To: "Chaudhary, Rahul" <[email blocked]>, "Ayala, Jessica" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Hi Rahul, Vivianna and Jessica,

    Please find attached two renewal quotes: Estimate 1068 for monthly payments and Estimate 1069 for one 6-months payment.

    Please let me know how you would like to proceed.

    Thanks,
    Inesa

    From: Inesa Fitsner <[email blocked]>
    Date: Monday, February 3, 2025 at 10:29 AM
    To: [email blocked] <[email blocked]>, [email blocked] <[email blocked]>, Banerji, Myisha <[email blocked]>, Wong, Jason <[email blocked]>, Peters, Kylan <[email blocked]>, [email blocked] <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: AppVeyor subscription renewal
    Hello,

    While we are waiting for the payment for AppVeyor subscription for the past period from August 12, 2024 to February 12, 2025, we need to discuss renewal for the next period.

    Please let me know if you would like to renew it on month-to-month basis starting from February 12 and pay by credit card going forward. We would still require the payment for the previous term to keep your subscription active.

    Thank you
    Inesa Fitsner
    Appveyor Systems Inc.

  6. 6 Posted by Chaudhary, Rahu... on 10 Feb, 2025 06:15 PM

    Chaudhary, Rahul's Avatar

    Hello Inessa,
    Thank you for the confirmation. Can you please help to extend the plan for next six months?

    Hello Vivianna,
    Can you please help with the PO for the renewal?

    Hello Jessica,
    Appreciate prioritizing and helping with PO.

    PS: Moving Jessica to bcc to avoid spamming her.

    Thanks,
    Rahul

    From: Inesa Fitsner <[email blocked]>
    Date: Monday, February 10, 2025 at 9:22 AM
    To: "Chaudhary, Rahul" <[email blocked]>, Feodor Fitsner <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, "Ayala, Jessica" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Hi Rahul,

    We have received the payment today, thank you!

    Looking forward for a PO for the next renewal period.

    Thank you
    Inesa

    From: Inesa Fitsner <[email blocked]>
    Date: Friday, February 7, 2025 at 11:58 AM
    To: Chaudhary, Rahul <[email blocked]>, Feodor Fitsner <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, Ayala, Jessica <[email blocked]>, Mejia, Vivianna <[email blocked]>
    Subject: Re: AppVeyor subscription renewal
    Hi Rahul,

    Thank you for the update. We extended your subscription till 2/20.

    Best regards,
    Inesa

    From: Chaudhary, Rahul <[email blocked]>
    Date: Friday, February 7, 2025 at 11:47 AM
    To: Inesa Fitsner <[email blocked]>, Feodor Fitsner <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, Ayala, Jessica <[email blocked]>, Mejia, Vivianna <[email blocked]>
    Subject: Re: AppVeyor subscription renewal
    Hello Inessa/Feodor,

    Following my conversation with Jessica, I acknowledge there was a misunderstanding on our end regarding the payment status. You are correct that the payment is still outstanding.

    I've confirmed that all necessary approvals are in place for processing the payment. Our payments team, who operates in a different time zone, will process this on Monday.

    To ensure there's no disruption to our services, would it be possible to extend our subscription expiry date by one week (to 2/20)? This would give us a safety buffer for the payment to clear.

    Thank you for your understanding.

    Best regards,
    Rahul

    From: Inesa Fitsner <[email blocked]>
    Date: Wednesday, February 5, 2025 at 9:53 AM
    To: "Chaudhary, Rahul" <[email blocked]>, "Ayala, Jessica" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Hi Rahul,

    Sure you can. Looking forward to receiving the renewal PO.

    Thanks,
    Inesa

    From: Chaudhary, Rahul <[email blocked]>
    Date: Wednesday, February 5, 2025 at 9:38 AM
    To: Inesa Fitsner <[email blocked]>, Ayala, Jessica <[email blocked]>, Mejia, Vivianna <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: Re: AppVeyor subscription renewal
    Helo Jessica,
    Can you confirm the payment for PO you raised?

    Hello Inesa,
    Can we renew it with 6-month plan?

    Hi Vivianna,
    We have access to email now, can you help with renewal PO?

    - Rahul
    From: Inesa Fitsner <[email blocked]>
    Date: Tuesday, February 4, 2025 at 2:05 PM
    To: "Chaudhary, Rahul" <[email blocked]>, "Ayala, Jessica" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Hi Rahul, Vivianna and Jessica,

    Please find attached two renewal quotes: Estimate 1068 for monthly payments and Estimate 1069 for one 6-months payment.

    Please let me know how you would like to proceed.

    Thanks,
    Inesa

    From: Inesa Fitsner <[email blocked]>
    Date: Monday, February 3, 2025 at 10:29 AM
    To: [email blocked] <[email blocked]>, [email blocked] <[email blocked]>, Banerji, Myisha <[email blocked]>, Wong, Jason <[email blocked]>, Peters, Kylan <[email blocked]>, [email blocked] <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: AppVeyor subscription renewal
    Hello,

    While we are waiting for the payment for AppVeyor subscription for the past period from August 12, 2024 to February 12, 2025, we need to discuss renewal for the next period.

    Please let me know if you would like to renew it on month-to-month basis starting from February 12 and pay by credit card going forward. We would still require the payment for the previous term to keep your subscription active.

    Thank you
    Inesa Fitsner
    Appveyor Systems Inc.

  7. 7 Posted by Chaudhary, Rahu... on 10 Feb, 2025 09:17 PM

    Chaudhary, Rahul's Avatar

    Hello Inessa,

    Given $5K+ needs a PO and that takes time, there is a change in plan! Can you change the subscription on 3 month renewal? We may make request to change it to 6 month/yearly renewal later once we figure out things on PO.

    Thanks,
    Rahul

    From: Inesa Fitsner <[email blocked]>
    Date: Monday, February 10, 2025 at 10:57 AM
    To: "Chaudhary, Rahul" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, "Valenzuela, Renato" <[email blocked]>, Feodor Fitsner <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Sure, we extended your subscription till March, 12.

    Thanks,
    Inesa

    From: Chaudhary, Rahul <[email blocked]>
    Date: Monday, February 10, 2025 at 10:42 AM
    To: Inesa Fitsner <[email blocked]>, Mejia, Vivianna <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, Valenzuela, Renato <[email blocked]>, Feodor Fitsner <[email blocked]>
    Subject: Re: AppVeyor subscription renewal
    Hello Inessa,

    To allow sufficient time for PO processing, we kindly request at least one-month extension to our current subscription. This buffer period would enable Vivianna to complete the PO process and process the payment without any risk of service interruption.

    Would you be able to accommodate this extension to our subscription period?

    Thanks,
    Rahul

    From: Inesa Fitsner <[email blocked]>
    Date: Monday, February 10, 2025 at 10:22 AM
    To: "Chaudhary, Rahul" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, "Valenzuela, Renato" <[email blocked]>, Feodor Fitsner <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Hi Rahul,

    Sure, we will extend your plan till August 12, 2025 as soon as we received the PO. Attached is the renewal quote.

    Thanks,
    Inesa

    From: Chaudhary, Rahul <[email blocked]>
    Date: Monday, February 10, 2025 at 10:14 AM
    To: Inesa Fitsner <[email blocked]>, Mejia, Vivianna <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, Valenzuela, Renato <[email blocked]>, Feodor Fitsner <[email blocked]>
    Subject: Re: AppVeyor subscription renewal
    Hello Inessa,
    Thank you for the confirmation. Can you please help to extend the plan for next six months?

    Hello Vivianna,
    Can you please help with the PO for the renewal?

    Hello Jessica,
    Appreciate prioritizing and helping with PO.

    PS: Moving Jessica to bcc to avoid spamming her.

    Thanks,
    Rahul

    From: Inesa Fitsner <[email blocked]>
    Date: Monday, February 10, 2025 at 9:22 AM
    To: "Chaudhary, Rahul" <[email blocked]>, Feodor Fitsner <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, "Ayala, Jessica" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Hi Rahul,

    We have received the payment today, thank you!

    Looking forward for a PO for the next renewal period.

    Thank you
    Inesa

    From: Inesa Fitsner <[email blocked]>
    Date: Friday, February 7, 2025 at 11:58 AM
    To: Chaudhary, Rahul <[email blocked]>, Feodor Fitsner <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, Ayala, Jessica <[email blocked]>, Mejia, Vivianna <[email blocked]>
    Subject: Re: AppVeyor subscription renewal
    Hi Rahul,

    Thank you for the update. We extended your subscription till 2/20.

    Best regards,
    Inesa

    From: Chaudhary, Rahul <[email blocked]>
    Date: Friday, February 7, 2025 at 11:47 AM
    To: Inesa Fitsner <[email blocked]>, Feodor Fitsner <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>, Ayala, Jessica <[email blocked]>, Mejia, Vivianna <[email blocked]>
    Subject: Re: AppVeyor subscription renewal
    Hello Inessa/Feodor,

    Following my conversation with Jessica, I acknowledge there was a misunderstanding on our end regarding the payment status. You are correct that the payment is still outstanding.

    I've confirmed that all necessary approvals are in place for processing the payment. Our payments team, who operates in a different time zone, will process this on Monday.

    To ensure there's no disruption to our services, would it be possible to extend our subscription expiry date by one week (to 2/20)? This would give us a safety buffer for the payment to clear.

    Thank you for your understanding.

    Best regards,
    Rahul

    From: Inesa Fitsner <[email blocked]>
    Date: Wednesday, February 5, 2025 at 9:53 AM
    To: "Chaudhary, Rahul" <[email blocked]>, "Ayala, Jessica" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Hi Rahul,

    Sure you can. Looking forward to receiving the renewal PO.

    Thanks,
    Inesa

    From: Chaudhary, Rahul <[email blocked]>
    Date: Wednesday, February 5, 2025 at 9:38 AM
    To: Inesa Fitsner <[email blocked]>, Ayala, Jessica <[email blocked]>, Mejia, Vivianna <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: Re: AppVeyor subscription renewal
    Helo Jessica,
    Can you confirm the payment for PO you raised?

    Hello Inesa,
    Can we renew it with 6-month plan?

    Hi Vivianna,
    We have access to email now, can you help with renewal PO?

    - Rahul
    From: Inesa Fitsner <[email blocked]>
    Date: Tuesday, February 4, 2025 at 2:05 PM
    To: "Chaudhary, Rahul" <[email blocked]>, "Ayala, Jessica" <[email blocked]>, "Mejia, Vivianna" <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: RE: [EXTERNAL] AppVeyor subscription renewal

    CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

    Hi Rahul, Vivianna and Jessica,

    Please find attached two renewal quotes: Estimate 1068 for monthly payments and Estimate 1069 for one 6-months payment.

    Please let me know how you would like to proceed.

    Thanks,
    Inesa

    From: Inesa Fitsner <[email blocked]>
    Date: Monday, February 3, 2025 at 10:29 AM
    To: [email blocked] <[email blocked]>, [email blocked] <[email blocked]>, Banerji, Myisha <[email blocked]>, Wong, Jason <[email blocked]>, Peters, Kylan <[email blocked]>, [email blocked] <[email blocked]>
    Cc: AppVeyor Billing <[email blocked]>
    Subject: AppVeyor subscription renewal
    Hello,

    While we are waiting for the payment for AppVeyor subscription for the past period from August 12, 2024 to February 12, 2025, we need to discuss renewal for the next period.

    Please let me know if you would like to renew it on month-to-month basis starting from February 12 and pay by credit card going forward. We would still require the payment for the previous term to keep your subscription active.

    Thank you
    Inesa Fitsner
    Appveyor Systems Inc.

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