How to change billing info?

Jason Stevens's Avatar

Jason Stevens

19 Aug, 2014 08:56 PM

How do I change the credit card used for billing? For that matter, how do I change my plan (say, to upgrade)? All I see under 'Plan' is 'Cancel Subscription' which I definitely don't want to do...

  1. Support Staff 1 Posted by Feodor Fitsner on 19 Aug, 2014 09:09 PM

    Feodor Fitsner's Avatar

    Hi Jason,

    Just let us know (team AT your account name and the plan you'd like to upgrade and we'll upgrade subscription proratively for you.

    If you are close to the end of billing cycle and want to change billing details or upgrade just cancel subscription (it doesn't remove/change your projects - it just switches your account to a free plan) and purchase a new plan - internally your customer ID will remain the same.

    When a payment for the next period is failed (CC changed or expired) your account will be switched to trial on the same plan and will remain in this state for 5 days allowing you to re-purchase a plan with different credit card.

  2. Ilya Finkelshteyn closed this discussion on 25 Aug, 2018 01:47 AM.

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